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Set Standard Credit Card Fee Percentage

Quick Start

💳 Need to configure credit card fees? Set the standard percentage fee for credit card processing across your organization.

  1. Open Financials app → 2. Go to Member Management Administration → 3. Set CC Fee Percentage → 4. Save

What you'll accomplish: Configure the standard credit card processing fee percentage that will be automatically applied to credit card transactions in your payment processing system in about 3 minutes.

🚀 Quickstart​

  1. Navigate to the Financials app
  2. Open Member Management Administration page
  3. Edit CC Fee Percentage field
  4. Set desired percentage value
  5. Save configuration

⚠️ Before You Start​

📋 Prerequisites Checklist
  • You have appropriate administrative permissions
  • Access to Financials app and Member Management Administration
  • You know your credit card processor's fee structure
  • Understanding of how fees will be applied to transactions
  • Approval for fee percentage from finance team

💡 Understanding Credit Card Fee Configuration​

What This Setting Controls:

  • Default fee percentage applied to credit card transactions
  • Automatic calculation of processing fees
  • Virtual terminal fee computation
  • Consistent fee application across all credit card payments

How Fees Are Applied:

  • Transaction amount × Fee percentage = Processing fee
  • Fees can be absorbed by organization or passed to member
  • Applies to credit card payments processed through system
  • Does not affect other payment methods (checks, cash, ACH)

Common Fee Scenarios:

  • Organization absorbs - Fee deducted from payment amount
  • Member pays fee - Fee added to transaction total
  • Split approach - Some fees absorbed, others passed through

📘 Detailed Instructions​

Step 1: Access Member Management Administration​

  1. Navigate to the Financials app
  2. Open the Member Management Administration page
  3. Verify you have access to configuration settings
Admin Access Required

If you don't see Member Management Administration, contact your system administrator about access permissions.

Step 2: Locate Fee Configuration​

  1. Find the CC Fee Percentage field on the administration page
  2. Note current setting (if any)
  3. Prepare to update with new percentage

Step 3: Set Fee Percentage​

💳 Credit Card Fee Guidelines

Typical Fee Ranges:

  • Standard processing: 2.9% - 3.5%
  • Non-profit rates: 2.2% - 2.9%
  • Online transactions: 2.9% - 3.3%
  • In-person transactions: 2.6% - 2.9%

Fee Percentage Format:

  • Enter as decimal: 0.029 for 2.9%
  • Or as percentage: 2.9 (depending on field format)
  • Check field help text for correct format

Considerations:

  • Processor rates - Match your actual processing costs
  • Member experience - Consider impact on member payments
  • Revenue impact - Balance fee recovery with member satisfaction
  • Compliance - Ensure fees comply with regulations
  1. Click on the CC Fee Percentage field
  2. Enter the desired fee percentage
  3. Verify the format is correct (decimal vs percentage)
  4. Double-check the amount matches your processor's fees

Step 4: Save Configuration​

  1. Review the entered percentage for accuracy
  2. Click "Save" to apply the new setting
  3. Confirm the setting is saved successfully

✅ How to Know It Worked​

Success Indicators:

  • ✅ CC Fee Percentage field shows updated value
  • ✅ Configuration saves without errors
  • ✅ New fee percentage applies to subsequent transactions
  • ✅ Virtual terminal calculations use new percentage

Testing the Configuration:

  • Process test transaction to verify fee calculation
  • Check fee amount in transaction details
  • Verify math (transaction amount × percentage = fee)
  • Test different payment amounts for consistency

🆘 Troubleshooting​

❌ CC Fee Percentage Field Missing

Problem: Cannot find CC Fee Percentage field on administration page

Contact your System Administrator to verify:

  • ✅ Field-level security is set correctly for your profile
  • ✅ Field is added to the page layout
  • ✅ Page layout is assigned to the correct app
  • ✅ Profile has correct page layout assignment
❌ Cannot Access Member Management Administration

Problem: Member Management Administration page not available

Contact your System Administrator to verify:

  • ✅ User profile has access to Member Management Administration
  • ✅ Financials app permissions are properly configured
  • ✅ Administrative permissions are assigned to your profile
  • ✅ Page visibility settings allow access
❌ Fee Percentage Not Saving

Problem: Cannot save new fee percentage value

Solutions:

  • ✅ Check field format - ensure correct decimal/percentage format
  • ✅ Verify permissions - ensure you can edit configuration fields
  • ✅ Review validation rules - may prevent certain percentage ranges
  • ✅ Try different format - decimal vs percentage notation
❌ Fees Not Calculating Correctly

Problem: New percentage not applying to transactions

Solutions:

  • ✅ Verify save completion - ensure configuration was actually saved
  • ✅ Test new transactions - existing transactions won't be affected
  • ✅ Check calculation logic - verify how fees are computed
  • ✅ Review system cache - may need time to update calculations

💡 Best Practices​

Credit Card Fee Best Practices
  • 🔍 Research Rates - Compare your processor's actual fees
  • 📊 Monitor Impact - Track how fees affect member behavior
  • 💰 Strategic Pricing - Consider absorbing vs passing through fees
  • 📞 Communicate - Inform members about fee policies
  • 📋 Regular Review - Update fees when processor rates change
  • 🧪 Test Changes - Verify fee calculations after updates

Fee Management Strategy:

  • Cost recovery - Set fees to recover actual processing costs
  • Member-friendly - Consider absorbing fees for member experience
  • Hybrid approach - Absorb small fees, pass through larger ones
  • Transparent communication - Clearly explain fee policies to members

Compliance Considerations:

  • Legal requirements - Follow regulations about fee disclosure
  • Processor agreements - Ensure fees comply with processor terms
  • Member agreements - Update terms of service if needed
  • Documentation - Maintain records of fee policy decisions

Regular Maintenance:

  • Review quarterly - Check if processor rates have changed
  • Update as needed - Adjust fees when costs change
  • Monitor transactions - Ensure fees are being applied correctly
  • Member feedback - Consider member responses to fee policies

🔗 Related Actions​